FAQ

📌 Frequently Asked Questions (FAQ)

1. Shipping & Delivery 🚚

🔹 How long does shipping take?
We offer free shipping via USPS Ground Advantage, which typically delivers within 3-5 business days. Expedited shipping options are also available:

  • FedEx 2-Day: $16
  • FedEx Overnight: $40
  • UPS 2-Day: $16
  • UPS Overnight: $40

🔹 Do you provide order tracking?
Yes! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package in real time.

🔹 Do you ship internationally?
Currently, we only ship within the United States. Stay tuned for updates on international shipping!

2. Returns & Refunds 🔄

🔹 What is your return policy?
We offer free returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition to qualify for a refund or exchange.

🔹 How do I return an item?
Simply contact our support team at [your email], and we will provide a prepaid return label along with step-by-step instructions.

🔹 How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days to your original payment method.

3. Payments & Discounts 💳

🔹 What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, and Discover.

🔹 Do you offer any discounts?
Yes! Subscribe to our newsletter and receive 10% off your first order. Also, check our website for seasonal promotions and exclusive deals.

🔹 Can I use multiple discount codes?
Only one discount code can be applied per order.

4. Product Information 🛍

🔹 Do your products come with a warranty?
Yes, all of our products are covered by a manufacturer's warranty. Please refer to individual product pages for more details.

🔹 How can I ensure product authenticity?
We only sell 100% authentic products from reputable brands.

5. Customer Support 💬

🔹 How can I contact customer service?
You can reach our support team via email at [your email] or through our contact form on the website.

🔹 What are your customer service hours?
Our team is available Monday – Sunday, 9 AM – 6 PM (EST).